Trouble in Middlefield

Today I was given my first case in which a person was attempting to file a lawsuit against a company for wrongdoing. The situation was between a customer and a glass company locally in Middlefield. The issue was that the customer had paid an initial deposit of $500 to have their front entryway measured and designs to be made as ideas for what the glass company was to put in their front doorway. While this went smoothly, things turned sour when the customer asked for the glass to be lined up in a particular way and was asking for the work to be done in a timely manner. The glass company stopped returning the customer's phone calls, emails, and basically blew them off for a couple of weeks. When reading the correspondence I got to see some really heated letters between the customer and the glass company president who pardon my language is a real jerk. He was rude, insulting, and frankly, completely unprofessional with his customer and fianlly offered his customer a refund on their $500 and that they go find another glass company that would deal with them. The customer finally sought legal advice because they could not handle the scam that this glass company was continuing and when the lawyer sent a letter the president responded with one of the nastiest letters I have ever seen!! So basically, since the amount of money involved in recovering is less than $3,000, a large lawsuit cannot really occur. Instead it is a civil case that will go to the Lake Country civil court. I got to find out the process of filing a small claim, the paperwork involved, and how the pre-trial and management conference occurs with the judge, plantiff, and defendant. I am hoping I am here long enough to see this case through, especially to see the president of that glass company finally get what he deserves!!!!!